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Recruitment
Hello Resident
If you or someone you know is interested in joining our Public Service Centre, where our operators deal with emergency and non-emergency calls from the public, and dispatch these calls to our police officers, we will be opening the application process from 8th April 2025, and the advert will remain open until 29th April 2025.
The responsibilities of the role are:
This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to understand the importance to provide a good quality and prompt service to customers. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales.
Please visit https://www.south-wales.police.uk/police-forces/south-wales-police/areas/careers/careers/ for an insight into the work carried out by the Public Service Centre and the recruitment process.
You will be required to work 24/7 shifts. You will be required to work a shift pattern, which consists of working a combination of eight, nine- and ten-hour shifts over a 24/7 period for six days which will include morning, afternoon and night shifts, followed by four rest days.
Please follow the link below to our website to apply:
Police 999/101 Call Handler - Incident Risk and Resolution Officer April 2025 - Police Jobs Wales
If you wish to register your interest for future roles/vacancies in South Wales Police, please register on to our database of interest and we will send you further information when applicable.
If you have any questions, please do not hesitate to contact us on PositiveAction@south-wales.police.uk
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