Neighbourhood Alert Privacy Policy
How VISAV and participating organisations use and protect personal information
Version 6.3 | Effective 14 August 2026 | Supersedes version 6.2
Privacy at a glance
Neighbourhood Alert is operated by VISAV Ltd and works with police forces and other approved organisations to provide local information, crime prevention messages, surveys and community engagement opportunities.
What information do we collect?
We collect information you provide when you register or use the service, including:
- Your name and contact details.
- Your saved locations.
- Your communication preferences.
- Survey responses and feedback.
- Messages, replies and forms you submit.
- Limited technical information (for example your IP address) needed to keep the service secure.
Why do we use your information?
We use your information to:
- Administer your Member account on the system.
- Enable the Information Providers you have selected to send you messages and surveys.
- Manage surveys, engagement and feedback.
- Improve the service.
- Keep the platform secure.
- Understand whether we are reaching communities fairly and effectively.
Who do we share your information with?
Your information may be shared with:
- Police forces linked to your chosen locations.
- Other Information Providers you choose to share your data with (e.g. Neighbourhood Watch, Report Fraud).
- Trusted suppliers who help us operate the service (e.g. text message/voice call service provider).
- Approved research partners where appropriate (e.g. College of Policing).
- Regulators or other organisations where required by law.
We do not sell any of your personal information.
How long do we keep it?
We keep information for the lifetime of your Member account or as long as necessary, depending on the type of information and why it was collected. Full retention details are provided later in this notice.
Your choices and rights
You can:
- Update your account and preferences.
- Change the organisations you choose to share your data with.
- Unsubscribe from communications at any time.
- Access, correct or delete your information where applicable.
- Object or withdraw consent for your information to be used.
Children's privacy
Neighbourhood Alert is not intended for children under 13. Additional protections may apply to Members aged 13-17.
Contact us
VISAV Ltd, Sherwood Business Centre, 616A-618A Mansfield Road, Sherwood, Nottingham NG5 2GA
Email: support@neighbourhoodalert.co.uk
Telephone: 0115 924 5517
You can also contact the Information Commissioner's Office (ICO) if you are unhappy with how your information has been handled.
Contents
4. How we obtain your information
5. Why we use your information
6. Messages, preferences and communication analytics
8. Survey responses, profile updates and classifications
9. Origins, Acorn and Targeted Engagement
10. Replies, public forms and operational tools
11. Who we share information with and data storage
12. How long we keep your information
13. Security, audit and transparency
17. Changes to Information Providers, updates and complaints
1. About this Policy
This Privacy Policy explains how VISAV Ltd ("VISAV", "we", "our" or "us") and our partner organisations (e.g. Neighbourhood Watch, Report Fraud, The Police) collect, use, share, store and protect your personal information when you use Neighbourhood Alert. This includes our websites, emails and messages, surveys, research projects and other ways we communicate with you through the service.
Sometimes, a survey, research project, or other feature may have its own privacy information. If it does, it will be shown when you use that feature and will explain any differences. Any additional notice should be read alongside this Privacy Policy.
Glossary - terms used within this Policy
| Term used | What it means |
|---|---|
| Personal information | Information about a person, for example a name, address, email address, or photograph. |
| Data Controller | The organisation that decides what information is collected, why it is collected, and how it is used. |
| Data Processor | A company that handles information on behalf of the Data Controller. |
| Process | To do something with the information – i.e. collect, store, use, share or delete it. |
| Consent | When you freely agree to provide and for us to process your information. You can change your mind at any time. |
| Special Category Information | Personal data revealing or concerning racial or ethnic origin, religion or belief, sexual orientation, and health or disability where provided by respondents. |
| UK GDPR | The law that helps protect people’s personal information and privacy. |
| ICO | The Information Commissioner’s Office. They are the UK’s privacy regulator; you can contact the ICO if you think your information has not been handled properly. |
2. Who is responsible
VISAV Limited
VISAV designed, owns and operates Neighbourhood Alert. VISAV is the data controller for your Member account, including registration and verification, location information, your choice of Information Providers, account preferences, platform security, customer support, VISAV national surveys and service improvements.
VISAV is also data processor and/or controller for certain data analysis activities, including the use of Acorn and Origins demographic information, and VISAV decides why and how that information is used.
Police forces and the shared Member relationship
When you choose to receive updates from The Police, VISAV and the relevant police entity share joint controller responsibility for the information needed to provide that service. The Police are responsible for deciding what information to send, how it supports local policing, and any local campaigns or activities it runs.
If you send a reply to a message you have received, VISAV and The Police are joint controllers while that message is being received and passed to The Police. If it is deemed necessary to keep the information as part of a police record, intelligence report or law enforcement system, the police force becomes responsible for that record.
You can exercise your data protection rights through either VISAV or the joint controller. Contacting VISAV is usually the simplest option, but you are also entitled to contact the police force directly or raise concerns with the ICO.
Other Information Providers
Some organisations that provide information through Neighbourhood Alert can be selected separately, such as:
- Report Fraud
- Fire and Rescue Services
- Neighbourhood Watch groups
- Local authorities
- Police governance bodies
- Trading Standards services
These organisations are responsible for the communications, surveys and activities they choose to provide.
When VISAV processes information on behalf of others
In some cases, VISAV only handles information on behalf of Information Providers and partner organisations in accordance with a specified data protection agreement. This may include enquiries, forms, surveys, engagement activities and other services that are managed by Information Providers and partner organisations. In these situations, VISAV acts only as a service provider.
Research projects
Some research projects carried out through Neighbourhood Alert are managed by other organisations.
For example, the College of Policing is responsible for the National Public Confidence Survey.
For these projects, VISAV may help identify eligible participants, send invitations and reminders, collect responses, securely store data and prepare research datasets on behalf of these organisations.
However, VISAV remains responsible for your Neighbourhood Alert profile and any information used to update or improve your account. Any research project undertaken will be subject to an independent data protection agreement.
3. Information we collect
Account and profile information
When you register for Neighbourhood Alert, we collect information needed to create and manage your account. This may include:
- Your name, address, postcode, email address and telephone number.
- Your date of birth.
- Information about when you registered, verified your account and consented to our Terms and Conditions and Privacy Policy.
- Locations you choose to save, such as your home, workplace, a relative's address or a second property.
- The organisations and services you choose to receive information from.
- Your communication preferences, including topics, message types and how you would like to be contacted.
- Any optional information you choose to provide, such as your occupation, skills, interests, community roles or demographic information.
- Information about your participation, engagement and involvement with the service.
- Your preferences relating to unsubscribing, objections to processing, account closure and service feedback.
Messages, surveys, forms and engagement
When you use Neighbourhood Alert, we keep records of your interactions with the service. This may include:
- Messages sent through the platform and information about how they were delivered.
- Whether emails could be delivered successfully.
- The number of links selected within messages.
- Ratings, responses and communication history.
- Replies, comments, reports and enquiries you send to us or participating organisations.
- Support requests and customer service records.
- Survey invitations, reminders, completion status and survey responses.
- Any optional comments you choose to provide in surveys or forms.
- The date and time of your responses.
- Information needed to analyse survey results over time, including general geographic area codes.
- Information submitted through forms, including location details, attachments and related correspondence.
- Records of events, engagements, priorities, participation and activities you choose to take part in.
Technical and security information
To help keep the service secure and working properly, we collect some technical information, including:
- Login and account access records.
- Authentication and security events.
- IP addresses.
- Limited information about the device and browser you use.
- Information about how features, websites, apps and application programming interfaces (APIs) are used.
- Audit records showing authorised access, changes and exports of information.
Information we create from existing data
VISAV may use the information already held to create additional information that helps us manage and improve the service. This may include:
- Your police force area or local neighbourhood.
- General geographic area information.
- Participation or engagement groups.
- Acorn area classifications (a way of understanding the characteristics of neighbourhoods).
- Anonymous and aggregated statistics showing how representative our membership is.
Information about Origins equality monitoring is explained separately in Section 9.
4. How we obtain your information
VISAV collect information in a number of ways:
- Directly from you when you register, update your account, reply to messages, complete surveys, fill in forms, take part in engagement activities or contact our support team.
- Automatically when you log in to your account, use secure features, visit our website or interact with messages we send.
- From an Information Provider where they are legally allowed to share information for a specific purpose, such as an invitation, engagement activity or service request.
- From approved research, engagement or service partners where information is needed for an agreed purpose.
- By creating geographic or statistical information from data VISAV already holds, such as identifying your local area or grouping information for analysis.
If you receive an invitation to join Neighbourhood Alert that was created by an administrator, your details will remain unverified until you complete registration. If registration is not completed within 30 days, the invitation and related information will be automatically deleted.
5. Why we use your information
Data protection law requires organisations to have a valid legal reason for using personal information. The organisation responsible for an activity is responsible for choosing the appropriate legal basis.
Where a survey, form or activity uses a different legal basis from those listed below, this will be explained at the point of use.
| Purpose | Lawful basis and scope |
|---|---|
| Managing your account and Member services | We use your information to register and verify your account, manage your saved locations and preferences, and provide the features and services you choose to use. |
| Keeping the service secure and improving it | We use information to keep Neighbourhood Alert secure, provide support, investigate issues, meet legal obligations and improve the service. |
| Police messages and engagement | We use your information to connect you with your chosen police force and deliver relevant communications. |
| Other Information Providers | Organisations such as local authorities, Fire and Rescue Services, Trading Standards and Neighbourhood Watch groups use information for the communications and services they provide. Each organisation is responsible for explaining why it uses your information. |
| VISAV national surveys and service improvement | We may invite you to take part in voluntary surveys to help us understand how well the service is working and how it can be improved as well as general public sentiment. |
| Research projects | Where surveys or research projects are carried out by organisations such as the College of Policing or academic partners, they are responsible for explaining how your information will be used. VISAV may help administer research projects on their behalf. |
| Profile updates and classification |
Information you provide may be used to keep your profile accurate and up to date and to place you into engagement or participation groups so that communications remain relevant. Where any special category personal information is collected, the reason for collecting it will be clearly explained at the time. Confidence classification is a broad high, medium or low classification generated by VISAV using predefined and documented rules based on selected survey responses measuring perceptions of the local police. |
| Equality monitoring | We may use equality monitoring information to help us understand whether the service is reaching and engaging different sections of the community fairly and effectively. |
| Targeted engagement and area analysis | We may use information about geographic areas and neighbourhood characteristics to help improve communication, engagement and service planning. |
| Analytics | We use limited email and communication statistics, such as delivery rates and link selections, to understand how well communications are performing and how the service can be improved. |
| Replies, forms and operational records | If you reply to messages, submit forms or contact participating organisations, your information may be used to manage, respond to and record those interactions. |
Consent
Where we rely on your consent, we will ask for it clearly and specifically. You can withdraw your consent at any time, although this will not affect any processing that took place before it was withdrawn.
Information Providers, locations and access
If you choose to receive updates from The Police, we use your saved locations to identify the police force responsible for that area.
If local policing boundaries change, or a new police force starts using Neighbourhood Alert for an area you have saved, the police force linked to that location may be updated automatically.
You can see the Information Providers linked to your account at any time through your secure Member Area and in periodic email updates.
6. Messages, preferences and communication analytics
Every Neighbourhood Alert message identifies who sent it and includes a simple way to manage your preferences or unsubscribe. VISAV may also send important service messages relating to:
- Your account.
- Security and privacy.
- Terms and conditions.
- Surveys and research.
- App availability.
- Service and system updates.
- Information Provider availability.
- Legal obligations.
At least once every three months during any period in which you are receiving emails, we will include a summary of the Information Providers linked to your account together with a link to your settings.
Email analytics and link tracking
How we measure email performance
Neighbourhood Alert emails may include a small image that helps us determine whether an email has been opened. This helps us understand how well Neighbourhood Alert communications are working and how they can be improved. This technology does not place cookies on your device, and we do not collect or keep information about your IP address, browser or device through this feature.
Information Providers cannot see whether individual people have opened their emails. Open records and link/attachment tracking details are deleted in accordance with the Data Archival and Retention Policy. We do not use this information to track your browsing habits or build a personal profile of your interests.
7. Surveys and research
Local surveys
Police forces and other Information Providers may run surveys through Neighbourhood Alert. The organisation running the survey is responsible for deciding why the survey is being carried out, who will receive it, what questions are asked and how the results will be used. VISAV provides the technology for these surveys on their behalf.
Any survey-specific privacy information will explain how the survey works, how long responses are kept and whether answers may update your Member account.
VISAV national Member surveys
VISAV occasionally conducts national surveys to understand how people use and experience Neighbourhood Alert. These surveys help us assess:
- Reach and participation.
- Public sentiment.
- User experience.
- Communication quality.
- Community representation.
- How the service can be improved.
We may compare survey results with information about how Neighbourhood Alert is being used by participating organisations, such as communication activity, engagement levels and available features.
Survey results are not used to make law enforcement, enforcement-related or other significant decisions about individual people.
8. Survey responses, profile updates and classifications
Standard survey questions
Most survey answers remain within the secure survey environment and are only available to authorised peronnel who need access for approved purposes. If a survey forms part of an approved research project, some responses may be included in a pseudonymised research dataset.
Profile updates
Some survey questions are clearly marked as being used to update your profile. For example, you may be asked whether you have CCTV at your property or whether a particular demographic detail is correct. Where this happens, the survey will clearly explain:
- Who is responsible for the information.
- Why it is being collected.
- Who can see the information.
- How you can change or remove it later.
Confidence classification
VISAV may use selected survey responses to place Members into a broad confidence category of High, Medium or Low.
This classification is designed to help organisations understand how different groups of people feel about local services and community engagement so that communication and engagement activities can be improved. The method used to create these classifications is documented and applied consistently.
Where appropriate, a linked police force may be able to view the category assigned to a Member, but they cannot see the underlying survey answers or detailed scoring behind it. A confidence classification:
- Is not a risk score.
- Is not an intelligence assessment.
- Is not a vulnerability or threat indicator.
- Cannot be used as evidence of criminality.
- Must not be used for enforcement purposes.
- Is not used for automated decision-making.
- Does not affect eligibility for police services.
- Must not be the sole basis for any operational decision.
The classification expires in accordance with the Data Archival and Retention Policy. If you believe your classification is inaccurate, you can ask for it to be reviewed, challenge its accuracy or object to its use.
9. Origins, Acorn and Targeted Engagement
Origins equality and representation analysis
To help us understand whether Neighbourhood Alert is reaching and engaging all parts of the community fairly, VISAV uses a specialist dataset called Webber Phillips Origins. Origins uses the names of Members to estimate a broad cultural, ethnic or community background. This is only an estimate and may not accurately reflect an individual's identity.
The information is used to help identify whether certain communities may be under-represented or less engaged with Neighbourhood Alert, surveys or policing activities. This helps support equality, inclusion and effective community engagement.
Approved system administrators may send messages, view locations, Member data, filter survey results and create targeted engagement lists using Origins categories and types to help understand the views of different communities.
Before an Information Provider can use the Origins data, it must have appropriate policies, assessments, access controls and staff guidance in place. You have the right to object to this processing at any time by contacting VISAV or opting out by logging in to your Member account. The Origins information linked to your account will be removed from active use and deleted permanently unless required for a legal purpose. Anonymous statistical information may be retained for long-term comparison because it cannot identify individuals.
Acorn
Acorn is a classification system that groups households into geodemographic categories based on the characteristics of the local area. An Acorn category is associated to your Member account and may be updated if postcode information changes.
Authorised Information Providers may use Acorn as one of several planning tools when developing engagement activities or community outreach programmes. It may be considered alongside surveys, local priorities and other relevant information.
Approved system administrators may send messages, view locations, Member data, filter survey results and create targeted engagement lists using Acorn groups to help understand the views of different communities.
Before an Information Provider can use Acorn data, it must have appropriate policies, assessments, access controls and staff guidance in place. You have the right to object to this processing at any time by contacting VISAV or opting out by logging in to your Member account.
Targeted Engagement
Police forces may use information including community groups, Origins, Acorn classifications, local priorities and survey results to help plan engagement activities. Any use of this information must be reviewed by an authorised person to ensure it is necessary, proportionate and appropriate.
This information must never be used to suggest that someone is involved in crime or likely to commit a crime.
10. Replies, public forms and operational tools
Message replies and direct messaging
When you reply to a message through Neighbourhood Alert, VISAV and the relevant Information Providers are jointly responsible for handling that communication while it is being received and passed on.
If the reply requires action, it may be transferred into the respective organisations own systems for further handling. At that point, the organisation becomes responsible for how the information is managed, including assigning it, responding to it and deciding when the matter is closed.
VISAV provides the technology that supports this process but does not control operational decisions.
101, 999 and other service feedback surveys
Police forces may ask VISAV to help collect feedback about services such as 101, 999 or other public contact channels. To do this, a police force may securely provide limited contact details so that VISAV can send a voluntary feedback survey on its behalf. Completing a survey does not create a Neighbourhood Alert account.
If survey invitations are sent via a method that cannot receive replies, each message will include a simple STOP option so that you can opt out of future invitations. In some cases, a protected version of a mobile number or other identifier may be kept solely to ensure that no further survey invitations are sent after you opt out.
Police digital contact forms
If you submit information through specific police contact forms, your enquiry is handled by the relevant police force and does not automatically create a Neighbourhood Alert account. These forms may collect information such as:
- Name and contact details.
- Addresses and locations.
- Details of incidents or concerns.
- Free-text descriptions.
- Supporting documents or attachments.
- Information about other people.
- Safeguarding, vulnerability or offence-related information.
The police force is responsible for deciding why this information is collected, how it is used, how long it is retained and whether it is processed for law enforcement purposes.
Incoming message triage process
Some police forces may use an internal Artificial Intelligence (AI) large language model (LLM) tool called LISTEN-THRIVE to help organise and review information submitted through forms and messages. The tool can help identify and structure information about:
- Location.
- Incident details.
- People involved.
- Timing.
- Evidence.
- Support needs.
It may also highlight issues that could require further consideration, such as:
- Threat.
- Harm.
- Risk.
- Investigation needs.
- Vulnerability.
- Community engagement needs.
- Category of message.
The original information provided in the form/message always remains unchanged. LISTEN-THRIVE is only designed to assist human decision-makers. It cannot automatically reject, close or decide the outcome of an enquiry. Information submitted through the system is not used to train general-purpose AI models.
11. Who we share information with and data storage
We may share personal information with:
- The police force linked to your account and chosen locations.
- Other Information Providers that you have chosen to receive information from.
- Authorised VISAV staff who need access to carry out their role.
- Trusted suppliers who provide services on our behalf under strict contracts.
- Approved research organisations involved in a specific project.
- Regulators, courts or other organisations where we are legally required to share information.
- Any organisation that legally takes over VISAV's services in the future, provided suitable safeguards remain in place.
We only give suppliers the minimum access they need to perform their services. They are not allowed to sell personal information, use it for advertising, carry out unrelated analysis, or use it to train AI systems.
All approved connections between systems are protected by security controls such as encryption, authentication, access restrictions and audit logging. Unauthorised access methods, data scraping and shared administrator accounts are not permitted.
Where your information is stored
The Neighbourhood Alert service, Member database, main systems and routine backups are hosted in the UK. Approved suppliers are required to store Neighbourhood Alert personal information in the UK.
In limited circumstances, some processing or technical support may involve access from, or transfer to, countries in the European Economic Area (EEA) or the United States. Where this happens, we carry out appropriate checks and put legal and technical safeguards in place to protect your information.
VISAV requires written assurances that Neighbourhood Alert personal information is not routinely stored outside the UK. If there were ever a significant change to where the core service or personal information is hosted, we would notify users in advance.
12. How long we keep your information
The following periods reflect Data Archival and Retention Policy v2.1.
| Information | Retention |
|---|---|
| Unverified registration or invitation | 30 days, then automatic deletion. |
| Active Member account | Life of the active Member account plus three months. Remove from live use immediately on closure; delete or anonymise after three months, subject to separate records below. |
| Provider choices and current profile | While active, Member-facing change history remains for three months after account deletion. Minimum terms and notice evidence is kept for six years. |
| Removed or replaced identifiable data | Remove the active force link immediately. Delete the previous identifiable information within 12 months. |
| STOP, objection and suppression | Record retained until instruction is honoured; review annually. |
| Origins individual code | While active and necessary. Remove from active use promptly and delete or de-link within three months of closure or an upheld objection. |
| Current group / demographic / confidence value | Life of the active Member account plus three months, subject to internal data validity review. |
| Alert message and Member reply | Six months, unless moved to an authoritative ticket or record. |
| Delivery and communication analytics | Message-level link counts and ordinary delivery or bounce history for six months. Longer-term reporting is anonymous aggregate data. |
| VISAV national survey answers | Up to life of the active Member account plus three months for comparison purposes. Historical aggregated data until not required. |
| College of Policing National Confidence Survey | Survey responses, respondent identifiers, Low Super Output Areas (LSOA) and linkage material until March 2029, then deletion. Extracted transfer copies and transfer emails within three months of successful transfer. |
| Local or priority survey | Up to life of the active Member account plus three months for comparison purposes. Historical aggregated data until not required as per Force instruction. |
| 101/999 feedback contact upload / response | Historical aggregated data until not required as per Force instruction. |
| Digital contact form, ordinary operational form or Contact Manager | Force instruction. Personal details record from contact six months. |
| Member audit trail | Life of active Member account plus three months. |
| Routine / API logs | Six months. |
| Support tickets / ticket attachments | Four years after ticket closure / six months after ticket closure. |
| Encrypted production backup | Seven days rolling and not available for ordinary use. |
| Rights request or data protection complaint | Six years after closure. Identity verification copy is deleted within 30 days after verification or case closure. |
If a specific Data Processing Agreement is in place, this will supersede the above. A documented legal hold may temporarily pause deletion. Effectively anonymised information that can no longer identify anyone may be retained for long-term statistical, research, security or Service improvement purposes.
13. Security, audit and transparency
We take the security of your information seriously and use a range of measures to protect it. These include:
- Secure UK-based hosting.
- Encryption where appropriate.
- Secure login and authentication systems.
- Multi-factor authentication.
- Access controls based on role and location.
- Firewalls and system monitoring.
- Malware protection.
- Regular backups.
- Security testing and vulnerability management.
- Staff vetting, confidentiality obligations and training.
- Supplier security reviews.
- Incident response procedures.
Seeing how your information is used
Your secure Neighbourhood Alert account includes a "Use of your data" page. This page shows important activity relating to your information, including:
- When information has been viewed or used.
- Changes made to your profile.
- Information exports.
- The organisation or authorised role involved.
- The reason for the activity, where appropriate.
This feature is designed to improve transparency and help you understand how your information is being used.
In some cases, information may be withheld where this is necessary to protect security, safeguard the rights of other people, or comply with legal requirements.
14. Children and young people
Neighbourhood Alert is not intended for children under the age of 13.
Parents or guardians do not automatically have access to a young person's information. Any request for access will be considered carefully, taking into account the young person's rights, privacy, understanding and welfare.
15. Your choices and rights
You have a number of rights under data protection law. Depending on the circumstances, you may be able to:
- Find out how your information is being used.
- Request a copy of the information held about you.
- Ask for inaccurate information to be corrected.
- Ask for information to be deleted.
- Ask for the use of your information to be restricted.
- Object to certain types of processing.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on your consent.
- Request a review of a significant automated decision.
These rights are not always absolute, and in some cases another organisation may be responsible for the information you are asking about.
VISAV manages requests relating to your Neighbourhood Alert account, location settings and police force allocation. Where another organisation is responsible, we will help direct your request to the correct organisation as quickly as possible. Before responding, we may need to verify your identity. If there are legal reasons why we cannot fulfil all or part of a request, we will explain this to you.
Most account settings and Information Provider choices can be changed through your secure Member Area or by contacting support@neighbourhoodalert.co.uk.
16. Cookies and local storage
Neighbourhood Alert uses essential cookies and local storage to help the service work safely and securely. These are used for:
- Secure login and account access.
- Managing your session while you are signed in.
- Remembering language preferences.
- Preventing fraud and unauthorised activity.
- Protecting the website against security attacks.
If you block these essential technologies, some parts of Neighbourhood Alert may not work properly. Any optional analytics cookies or similar technologies will only be used where required by law and after you have been given the appropriate choice.
Cookies we use
| Category | Duration | Purpose |
|---|---|---|
| Cookie preferences | One year | Remembers your cookie choices |
| Language preferences | One month | Remembers your selected language |
| Security (Anti-forgery) | Session only | Helps protect the website against malicious requests. |
| Login and session cookies | Session only | Keeps you securely logged in and manages inactive sessions. |
17. Changes to Information Providers, updates and complaints
If an Information Provider leaves Neighbourhood Alert
If a police force or other Information Provider stops using Neighbourhood Alert:
- Its access to the system will be removed.
- Any integrations and messaging permissions will be disabled.
- Information it controls will be returned or deleted in line with its instructions and legal obligations.
An organisation does not gain ongoing rights to Neighbourhood Alert account information, information belonging to other providers, or information collected from other sources simply because it previously used the service.
Your Neighbourhood Alert account will continue to operate if you still have another linked provider, saved location or another valid reason to use the service.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- The law.
- Technology.
- The Neighbourhood Alert service.
- How organisations work together within the service.
We keep a record of each version and the date it was published. If a change is significant, we will let you know by email, through the service, or prominently during registration or login.
Making a complaint
If you have concerns about how your personal information has been used, you can make a complaint to us in any clear format, including by email. You do not need to use specific wording, although including "Data Protection Complaint" can help us identify and process your request more quickly. We will:
- Acknowledge your complaint within 30 days.
- Investigate it appropriately.
- Keep you informed where necessary.
- Provide a response without unnecessary delay.
If another organisation is responsible for the matter, we will help direct the complaint to the correct organisation or coordinate a response where appropriate.
18. Contact us
VISAV Ltd, Sherwood Business Centre, 616A to 618A Mansfield Road, Sherwood, Nottingham, Nottinghamshire NG5 2GA
Email: support@neighbourhoodalert.co.uk | Telephone: 0115 924 5517
VISAV Ltd company number 04511143 | ICO registration Z8862537
You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection and privacy rights.