Good evening all.

Please can I bring your attention to the below information which has been sent out this month from the Lancashire County Council: Particularly the information regarding aggressive cold callers. This week we have received reports of aggressive cold callers approaching elderly residents around THE HOWGILLS, not taking NO for an answer. This behaviour is unacceptable, and if you experience anything similar, have information regarding people actively targeting these areas including leaflets and vehicle details then please let us know. 

We have a quantity of NO COLD CALLER stickers to display in your window or by your front door. If you would like one then again please don't hesitate to get in touch. Under the Consumer Protection from Unfair Trading Regulations 2008 it may be a criminal offence for a trader to ignore your sign. From speaking to residents today it is clear to see that neighbours are continually looking out for each other. Lets continue to do so. 

Take care,

PC Jenny Coupe

Consumer Alerts – September 2024 

Bogus health & safety survey 

Residents in Lytham are warned after a householder was targeted by two men who cold called stating that urgent roofing work was required, and they could do this remedial work for £1500 cash. When the resident declined, the men said that they were in the area doing a health and safety survey relating to dangerous properties, and that they would be back the next week to see if they had changed their mind. They made out that they were official when they were discussing the survey but did not say where they were from. 

Beware aggressive cold callers 

Residents are being warned about rogue traders cold calling around the Thornton Cleveleys area. In one case the traders cold called on a householder claiming they were contracted to do roofing work for the neighbour and would sort out some loose slates on the householder's roof cheaply, using left over slates. The traders were pushy and aggressive and offered to take the householder to the bank to get cash to pay for work done. The men also made threats to a neighbour who tried to help. In another case cold callers advised a householder their roof would soon be leaking due to a small crack in their chimney, and again falsely said that they had been working on a neighbour's roof. The householder asked for some thinking time but was put under a lot of pressure to agree there and then by the very aggressive traders. No paperwork was given, no legally required cancellation rights provided. 

Beware false claims on flyers 

The Service has received a spate of complaints in relation to flyers for property maintenance work displaying logos to help give the impression of authenticity when this may not be the case. Claims that the trader belongs to an online trader platform, a trade association, or has the approval of the NHS or a local council should not be relied on. Always make your own independent checks with the organisation. Be wary of flyers, use local known traders, ask family and friends for recommendations. 

DVLA scam 

Beware receiving an official looking email or text pretending to be from the DVLA claiming your car is not taxed and to click on a link. The link asks for payment and may also be designed to steal personal information. Be suspicious, the only place to access official information on DVLA and its services is www.gov.uk  The DVLA will never ask for bank details over email and never sends text messages about vehicle tax or similar. 

Contact the Trading Standards Service via the Citizens Advice Consumer Helpline on 0808 223 1133. For information on current scams see www.facebook.com/StanleyDards/. Trading Standards advice is to always say no to cold callers. 

The Safetrader scheme can help you find a trader in your area, contact 0303 333 1111 or go to www.safetrader.org.uk