Courier fraud awareness- Please be vigilant

We’re reminding residents to remain vigilant to courier frauds following 10 reports made during the last week across Norfolk.

The incidents primarily consist of members of the public being contacted by scammers pretending to be officers from a London police station, saying that a person had been arrested for fraud and had been using the victim’s cards. They were then encouraged to dial 999 without hanging up first, to confirm the identity of the ‘officer’ and then provide card details for the investigation.

The reports were made by residents in Norwich, Long Stratton, Aylsham, Swanton Morley and Downham Market.

During one incident, which took place on Thursday 26 March 2026, a victim from Wymondham was contacted by the scammers and convinced to put credit cards and their mobile phone into an envelope, which was then collected by a courier.

Your bank or the police will NEVER ask for your PIN, bank card or bank account details over the phone. Never share these details with anyone.

If you receive a call from an officer and wish to check their identity, we advise hanging up and calling 101- ideally from a different phone. An officer will never mind waiting for you to check their identity via the control room.

Please share this message with anyone who you think may be vulnerable, especially those who may not be online. More advice can be found on our website here.