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Cold callers |
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As Spring is here, we are writing to remind residents to be vigilant about taking on cold callers who offer to carry out various types of work such as gutter clearing, tree work, and jet washing “whilst they are working in the area”. Although it is not an offence to cold call, it is strongly advised that you seek to employ from a company who is recommended as opposed to a doorstep caller. Here is some advice from Bromley Trading Standards. If you feel pressured into having works carried out from someone on your doorstep, Bromley Rapid Response are contactable on 07903 852 090. Doorstep criminalsThe term is used to describe criminals who target homeowners offering driveway, roofing, gardening, guttering, or other similar work. They make fraudulent and untruthful statements and carry out shoddy work with the intention of obtaining as much money as they can. The people involved in this type of criminality are practised, convincing and organised. Our experience shows they favour the vulnerable members of the community, particularly the elderly and lonely. DoDo get a minimum of 3 written quotes - prepare a clear detailed brief beforehand. Do seek references, read reliable reviews, ask to visit previous jobs. Do check directly with any reputable organisation named or whose logo is shown on a leaflet/website to make sure the trader is affiliated - if not, report to Bromley Trading Standards. Do get a contract in writing before works commence. Check the terms and conditions. You should be entitled to a 14-day cooling off period - with full written cancellation information and not just a mention on a leaflet or a tick box to say you agree. Do check and verify a trader's insurance. Do be wary if you are asked to pay by cash or asked to pay a cheque or transfer money to an individual if they are unconnected with the trader/company you are dealing with. Don'tDon't contact traders via leaflets that are delivered through the door - without making thorough checks beforehand. Don't pay large sums of money in advance - schedule payment as works progress. Don't be rushed into deciding - seek advice first from someone you trust. Don't deal with traders at the door - it's okay to say no. Bromley Trading Standards also runs a fair-trader directory called Trading Standards Checked to help you find a safe, reliable trader that you can trust. Learn more about Trading Standards Checked. How to report doorstep crimeIf you believe you or someone you know is at immediate risk of losing money to a scam or doorstep criminal contact the police directly by dialling 999. Otherwise, please contact Citizens Advice Consumer service on 0808 223 1133 or through the Citizens Advice website. | ||
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