Community Safety Message – Courier Fraud Awareness

Dear Resident

Courier fraud is a real and ongoing risk within our communities. It can have devastating financial and emotional impacts, particularly on vulnerable residents. We are asking everyone – including taxi drivers, shop staff, and the wider public to stay alert and help protect those who may be at risk.

What is courier fraud?

Courier fraud usually starts with an unexpected phone call. A fraudster pretends to be a police officer, bank official, or fraud investigator and tells the victim their money or identity is at risk.

The victim is then persuaded that they are helping with an investigation and instructed to withdraw large amounts of cash or purchase high-value items such as gold or jewellery. A courier is sent to collect these items, but in reality both the caller and courier are part of a criminal network. Once handed over, the money or valuables are gone.

Criminals can be highly convincing and persistent, sometimes remaining in contact with victims for days or weeks, coaching them on exactly what to say to avoid suspicion.

Warning signs to look out for

A person may be a victim if they:

How you can help

If something doesn’t feel right, trust your instincts. A simple conversation can make a big difference. You could ask:

If the answer is yes, they may be a victim. Remind them that police and banks will never ask for cash, valuables, or PINs to be handed to a courier.

If you believe a fraud is happening at that moment and an offender may be nearby, call 999 immediately and state you suspect courier fraud.

How to report

If you or someone you know has been targeted, report it to Report Fraud:
UK's Home for Reporting Cyber Crime & Fraud - Report Fraud

(or call 0300 123 2040)

By recognising the signs and taking action, we can work together to prevent harm and protect our communities. 

Thank you for your continued vigilance and support.