⚠️ Received a Survey or Questionnaire by Email?

Many organisations, including the NHS, utility companies, mobile phone providers and local authorities, use specialist companies to send surveys on their behalf. This means a genuine questionnaire may come from a different email address than the organisation itself. Unfortunately, criminals know this and sometimes send fake surveys designed to steal personal information, passwords, or financial details.

Before you click, remember your ABC:

✅ A - Never ASSUME

Just because an email looks genuine doesn't mean it is.

✅ B - Never BELIEVE

Be suspicious of unexpected emails, especially if they: 

• Ask for personal, financial or security information
• Create a sense of urgency
• Offer prizes or rewards
• Contain spelling or grammar mistakes

✅ C - ALWAYS CONFIRM

Before clicking any links: 

• Check whether you were expecting the survey
• Visit the organisation's official website yourself
• Contact them using a trusted phone number or email address you know is genuine
• Never rely solely on contact details provided in the message

🏥 NHS surveys: Some genuine NHS patient surveys are carried out by external companies. If you're unsure, contact the NHS service directly using details from official correspondence or the NHS website.

📧 Think it's a phishing email? Forward it to report@phishing.gov.uk and then delete it. Report suspicious text messages by forwarding them to 7726 (SPAM).

Remember:

Never Assume.
Never Believe.
ALWAYS Confirm.

A two-minute check could prevent your personal information falling into the hands of criminals.

If you are the victim of Fraud or Cybercrime 

🌐 Inform Report Fraud online here -  UK's Home for Reporting Cyber Crime & Fraud - Report Fraud 

☎️ Or telephone Report Fraud on - 0300 123 2040.

☎️ If you have lost money or shared financial details, contact your bank immediately by calling 159.

🤝 Please share this advice with family, friends and anyone who uses online services.