Re: Virgin Media email message

Re: Virgin Media email message

Hi Douglas,

Thank you for your feedback.

I understand the point you are making. The purpose of the message was not to promote Virgin Media or to assist a commercial company in contacting its customers.

The concern was that a significant number of our Neighbourhood Watch members are registered with Virgin Media-related email addresses. If those addresses stop working, those members could lose access to Neighbourhood Watch alerts, local safety information and other important communications from us.

The message was therefore intended purely to help us maintain contact with our members and ensure they continue to receive Neighbourhood Watch information. We have already had members contacting us to provide updated email addresses, so it has clearly helped identify people who may otherwise have lost contact with us.

I do appreciate your comments and will continue to keep the relevance and purpose of our communications under review.

Kind regards,
Antonella