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Dear Resident, Online shopping and home deliveries have become part of everyday life, but unattended parcels can attract opportunistic thieves. Taking a few simple precautions can help ensure your deliveries reach you safely.
Top tips to keep your parcels secure:
✅ Use alternative delivery options where possible, such as parcel lockers, collection points, or delivery to your workplace.
✅ Track your delivery and make use of delivery notifications so you know when your parcel is due to arrive.
✅ Choose a safe place for parcels to be left if your delivery provider offers this option.
✅ Collect parcels promptly and avoid leaving them visible outside your property for extended periods.
✅ Be mindful of what you share online. Posting about expensive purchases or upcoming deliveries can unintentionally attract unwanted attention. ✅Install a video doorbell; this can be connected to your mobile so you are notified immediately of any delivery, and is easier to install than a full CCTV system
Criminals often look for easy opportunities. By planning ahead and taking a few simple security measures, you can significantly reduce the risk of becoming a victim of parcel theft. If you parcel has been lost or stolen: Contact the retailer: Inform them that the item has not arrived or was stolen from an unauthorised location and request a replacement or full refund. Gather evidence: Collect any available tracking information, delivery photos, or CCTV/doorbell camera footage. Report to the police: Contact 101 to obtain a crime reference number, which helps with retailer disputes or insurance claims. Use your payment protection: If the retailer refuses to help, raise a chargeback or claim request with your card provider. 
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